NOSTROMOSupport
We’re here to help.
Put “NOSTROMO support” in the subject and, if you can, tell us your phone model and what you were doing. We usually reply within 2 working days, in English or Italian.
Frequently asked questions
How do I get NOSTROMO Premium?
In the app tap “★ Go Premium” on the Home screen, choose the monthly or yearly plan and confirm with Google Play or the App Store. You get a 7-day free trial.
How do I cancel my subscription?
In the app: Premium screen → “Manage subscription”. On Android: Play Store → profile icon → Payments and subscriptions → Subscriptions → NOSTROMO → Cancel. On iPhone: Settings → your name → Subscriptions → NOSTROMO → Cancel subscription. Premium stays active until the end of the period you have already paid for. Uninstalling the app does not cancel the subscription.
I’ve changed phone: how do I get Premium back?
Install NOSTROMO on the new phone with the same Google or Apple account, open the Premium screen and tap “Restore purchases”.
How do I change the app language?
NOSTROMO is in Italian when your phone is set to Italian and in English for every other language. You can also choose the language in the app: Boat tab → “App language”.
I have a promo code: where do I enter it?
On Android: Play Store → profile icon → Payments and subscriptions → Redeem code. On iPhone: App Store → your photo → Redeem Gift Card or Code.
The weather doesn’t update or shows another area
Check that NOSTROMO has location permission (phone Settings → NOSTROMO → Location) and an internet connection, then tap the ↻ button on the Weather screen.
Nostromo says I’ve run out of free questions
The free plan includes 5 questions a month, which reset at the start of each month. With Premium questions are unlimited.
I don’t get maintenance reminders
Check that notifications for NOSTROMO are turned on in your phone settings and that the job has a due date.
The anchor alarm doesn’t sound
The alarm works with the app open, the phone charged, the volume up and location permission on. Don’t use it as your only anchor watch.
How do I report a post or block a user in the Crew?
Tap ⋯ on the post and choose “Report” or “Block”. A post reported by several people is hidden and reviewed.
How do I delete my data?
Your boat, maintenance and document data is only on your phone: uninstalling the app deletes it. To delete your posts or all the data linked to your device, write to us with the subject “NOSTROMO data deletion”. Details in the privacy policy.